We've tried our best to answer your most frequently asked questions. Simply click on any of the questions below to view the answer.

If you are a Your Voice member and require immediate assistance you can contact us on our toll free number at 0800-451815 and our friendly customer support team will be happy to assist you.

Questions about Your Voice

  • How do i become a member?

    It's very easy. Simply fill in your details on our sign-up page. We'll send you a link to the application form so you are able to confirm your membership. If you are 17 or younger, ask your parent or guardian to apply on your behalf and become a member and you can take part in the surveys via them. 

  • Can I join if I live outside New Zealand?

    No, unfortunately membership of this online panel is open only to New Zealand residents.

  • Will it cost me anything if I join Your Voice?

    There are no costs associated with joining the panel and you can leave at any time. You do however, need an email address to receive invitations to participate in surveys and you need to be able to access the Internet to complete online surveys.

  • What happens after I join?

    We will send you an email welcoming you to Your Voice. After that, we'll contact you periodically by email to invite you to take part in surveys. The email will contain all the information you need to participate. Once you complete a survey you'll have the opportunity to earn points.

Questions about Surveys

  • Why are surveys conducted?

    Businesses, governments, public bodies and similar organisations are interested in the views and attitudes of the people who use their products and services. The more they know about what customers and potential customers, citizens and consumers think, the easier it is for them to improve and adapt what they supply.

  • How often am I going to be asked to complete surveys?

    We are regularly sending out survey invitations, but cannot say who or when any member will receive invitations as each of our surveys is customised and based around the research goals for each individual client. Depending on your profile, we may ask you to complete surveys more or less often than once per month. For this reason, we ask you to keep your profile as up to date as possible. Please note some firewalls may prevent delivery of our survey invitations.

  • How long does an average survey take to complete?

    The number of questions varies from one survey to another. We try to keep surveys as enjoyable as possible, although we have to make sure the results are meaningful. In general a survey ranges from 10 to 40 minutes. Generally speaking, the longer the survey the more points it should offer. From time to time we run special projects for clients where the survey might be one or two hours and these are paid at a much higher level.

      Questions about Privacy

      • If I become a member of Your Voice, will I receive e-mails advertising other products and services?

        No. We do not sell or give away the contact details of our members and we carry no advertising on the site. We will never try to sell you a product or service, and companies who use our services have no direct access to your details.

      • Who can I talk to if I have any Privacy concerns?

        Contact information is provided in our Privacy Policy, which is linked from the bottom of the pages on the Your Voice website.

      • Why do you need my personal information?

        We need personal information about you for a number of industry specific reasons. Here are a few; to tailor survey invitations to you and to closely monitor fraudulent activity. For example, to avoid bias our projects are evenly targeted by residential postcode or your age and occupation (as one example). As we have a two members per household rule (to again eliminate bias in our sample) we need your data to cross reference. Your information also allows SSI to communicate with you about your panel membership and survey participation. Please refer to our Privacy Policy for more information.

      • Why did I get an e-mail with a link to join Your Voice if I didn't apply myself?

        It is possible that someone made a typing error and accidentally submitted your e-mail address while asking to become a member of Your Voice. It's also possible that someone has used your e-mail address without your permission. If you don't want to join, simply ignore the email and the reminder that will be sent. Your details will not be included on our members' list and you will not be contacted again. If you keep receiving e-mails you can click on the helpdesk link within every e-mail for further assistance.

      Questions about American Red Cross

      • How does it work?

        Every month, we donate $10,000 to the American Red Cross in honor of the time you take to share your views.

        You don't have to do anything other than continue taking surveys.

        By sharing your opinion, you'll be helping people affected by countless crises around the world.

      • Does it cost me anything?

        No. This donation is separate to your survey rewards and does not affect your points balance.

        This does not constitute a donation on your behalf so is not tax deductible.